SHIPPING POLICY
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GENERAL INFORMATION
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To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
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PROCESSING TIME
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All orders have a shipping process between 3-5 business days.
We may experience delays with processing and shipping, due to the increase of order volume. Once your order has been scanned into the shipping carrier's network an expected delivery date will be reflected.
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SHIPPING
All orders within the USA should arrive within 3-10 business days of the purchase date. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal service is. *UPDATE - Due to COVID-19, shipping has been delayed. We will send out a tracking number in your confirmation email.
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TRACKING
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Each order receives an assigned tracking number as soon as the label is printed. We encourage each customer to check their preferred method of communication provided during checkout to get updates about your order. If you have created an account, please login to get details about your orders. Once your order has been received by the shipping carrier chosen during checkout the duration of the transit of your package is solely controlled via the carrier chosen during checkout, this is completely separate from the allotted timeframe of your order in processing.
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REFUNDS, RETURNS, EXCHANGES
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Due to the nature of the items sold on the Pretty Lovely Organics platform all sales are final and are not eligible for refunds, returns or exchange.
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