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EXCHANGE OR STORE CREDIT
Due to nature of our products, we do not accept exchanges, returns, or. Orders that are returned to the Pretty Lovely Organics warehouse because your package has been deemed undiverable by the carrier will be issued store credit. The store credit will be delivered via email for the retail cost of the products purchased and will not include the cost of shipping We will not issue a refund or re-ship packages that return to the Pretty Lovely Organics warehouse
Please reach out to our customer support team for any related.
LOST OR STOLEN
Pretty Lovely Organics is not responsible for lost or stolen packages. We will assist you with the carrier used to ship package; however, once an order shows as delivered, we cannot assume responsibility for packages that are lost or stolen. It’s to provide detailed and accurate shipping information when placing your order. Pretty Lovely Organics is not responsible for undelivered packages due to misinformation in the shipping addresses submitted by the customer the checkout process.
ORDER MODIFICATION
We know how important your order is, we aim to fulfill orders as quickly as possible! If an order is in processing, it has already been sent to the shipping department, and we be unable to modify it. We cannot cancel any orders.
For any further inquiries about your order, please email us at clientservices@PrettyLovelyOrganics.com with your inquiry described in detail, including your order number, to you as quickly as possible.
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